These Terms & Conditions ("Terms") govern your use of Tenantly ("the Service"), operated by Tenantly LLC, a West Virginia limited liability company, ("we", "us", "our"). By creating an account or otherwise using the Service, you agree to these Terms.
1. The Service
Tenantly helps landlords screen rental applicants by analyzing documents (such as bank statements and pay stubs) with AI and producing a rental risk report. The Service is provided to you on a subscription or pay-as-you-go basis.
2. Eligibility & Authority
You must be at least 18 years old and, if you use the Service on behalf of an organization, you must have authority to bind that organization to these Terms. You must provide accurate information and keep your account credentials confidential. You are responsible for all activity under your account.
3. Acceptable Use
You agree not to:
- use the Service for any unlawful purpose, fraud, or spam;
- infringe the intellectual property or privacy rights of others;
- upload documents you do not have the legal right to process;
- attempt to interfere with the Service's security, probe or scan it, introduce malware, or scrape it in bulk;
- reverse engineer, resell, or redistribute the Service or its outputs in a way that competes with it;
- circumvent rate limits, plan limits, or other technical restrictions.
4. AI Outputs & Decisions
Tenantly uses AI to summarize documents and produce a risk score and recommendation. Outputs may be inaccurate or incomplete and are notlegal, financial, or tenancy advice. You are responsible for your own leasing decisions and for complying with all applicable fair-housing, consumer-reporting, anti-discrimination, and data-protection laws in your jurisdiction. You must verify outputs before relying on them and must not present AI outputs to applicants as a formal credit decision.
5. Intellectual Property
We retain all right, title, and interest in the Service, including its software, models, documentation, and branding. We grant you a limited, non-exclusive, non-transferable right to use the Service within the plan you have purchased. You retain ownership of the documents and content you upload; you grant us a limited license to host, process, and analyze that content solely to provide the Service to you.
6. Service Level
We work to keep the Service available and accurate but do not guarantee uninterrupted or error-free performance. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.
7. Payments, Subscriptions & Refunds
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment terms, billing, renewal, taxes, and cancellation mechanics are governed by Paddle's Buyer Terms. Refunds are handled under our Refund Policy.
8. Suspension & Termination
We may suspend or terminate your access to the Service for material breach of these Terms, non-payment, security or fraud risk, or repeated or serious policy violations. You may cancel your subscription at any time; you will retain access until the end of your paid billing period.
9. Liability
To the fullest extent permitted by law, our aggregate liability arising out of or in connection with the Service is limited to the fees you paid us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, consequential, or special damages, including loss of profits, data, or goodwill. Nothing in these Terms excludes liability for fraud, death, or personal injury where such exclusion is prohibited by law.
10. Indemnity
You agree to indemnify us against claims arising from your content, your use of the Service in violation of these Terms, or your unlawful use of the Service.
11. Changes
We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the new Terms.
12. Governing Law
These Terms are governed by the laws of the jurisdiction in which the seller is established, without regard to conflict-of-law principles.
13. Contact
Questions about these Terms? Contact Tenantly LLC through the support channels listed in the Service.